Rideet One is the first and only universal smart assistant for motorcycles. You can install Rideet One in your bike and manage it with the Rideet app on your smartphone.
Rideet One assists you in the most important areas of your riding life - except riding!

Rideet One integrates advanced satellite antitheft features, yet it's much more: in addition to bike security it provides performance measuring, assistance in case of accidents, maintenance support, automatic trips management, and a ton of other useful features.

Yes, Rideet One is universally compatible with any bike with a 12V electric system.

With your purchase you will get:

• 1x Rideet One to be installed into your bike
• 1x Rideet Key to keep in your keychain
• 1x T-tap (optional, for installation)
• 2x Zip ties

You can buy your Rideet One on our website with ease. Register a customer account, add the product to your chart and go through the purchase process. You can also check the list of our distributors at the end of the home of our website.

Rideet One installation is really simple, because you only need to connect it to the battery and to fix it in the bike.
Follow more detailed instructions in the Rideet One User Guide.

Follow the instructions in the Rideet One User Guide to activate your Rideet One.

Sure! The Rideet One in your bike is always connected to the cloud, so on your smartphone you will always find the most updated data, wherever you are.

Yes. The Rideet app is used for activation and to receive any data from Rideet One (except Accidents Recongnition System SMS, which are standard SMS - but you need the app to configure the emergency numbers).

No. Rideet One is completely independent. It has network connection and embedded satellite positioning system. Data is automatically sent to your cloud account. You can go out for a ride, get back home and see your ride on your smartphone right after you park; at the same time, accidents recognition system is always active in the infortunate case of an accident when your smartphone is not with you.

Absolutely not. This is a critical point for all of us riders, and we know how important it is to keep idle power consumption as low as possible.
Rideet One idle power consumption is less than 5 mA.
In addition, Underground Parking mode and Ultra Low Power mode are available to further redure idle power consumption.

Error 2001 shows up when Rideet One is not able to find the Rideet Key.
Try this process to fix this:

• If the Key was not there, place the Rideet Key near the bike and try again.
• If the Key was there, do the following:
  • First, check if the Key is turned ON by pressing the Key button. When the Key is ON and you press the button, the LED blinks 2 times.
    • To turn ON the Key - 5 seconds Long Press when the Key is OFF
      (The LED will turn on for about 3 seconds)
    • To turn OFF the Key - 5 seconds Long Press when the Key is ON
      (The LED will blink for 5 times)
  • In Settings > Rideet One > Security, set "Key Distance" as Far
  • In Settings > Rideet One > General > Rideet Key, check that the Key is listed
  • Try again
• If it is still not working, try replacing the CR2032 battery and try again. When at very low battery, the LED on the Key still blinks but the Key could miss commands.

If you get Error 5004 during the installation, your Rideet One is not answering our servers and the process goes in timeout.
If you get Error 5004 during the installation, your Rideet One is not answering our servers and the process goes in timeout.
This could happen for several reasons:

• Rideet One could not boot properly.
  This could be due to different reasons, the most important of those is when the box is physically installed before being activated in the app.
  To exclude this option and make it boot regularly, try to unplug Rideet One from the battery (or, if you used the T-tap, unplug the male connector from the t-tap mounted on the bike cable) and plug it again. Alternatively, you can remove the fuse and place it back in its holder.
  After plugging it, try again within 90 seconds and it will now answer to the server and you'll be able to go ahead with installation.
• Rideet One could be not properly supplied.
  There could be a few reasons: Rideet One could is connected to an auxiliary electric cable (e.g. turn indicators electric line), the T-tap male connector is not properly mounted on a 12V cable of Rideet One, or the hooks are not properly secured to the battery.
  To definitely exclude these reasions you should remove the fuse from the fuse box and measure the voltage in there with a tester (use the motorcycle metal frame to get the ground).
  If you get 12V in there, it is supplied properly; otherwise, if you get 0, there is some problem with electrical installation (likely one of the three reasons mentioned before).
• Rideet One could be in an area without 2G coverage.
  Move to open air and try again.
• Rideet One is not waking up with remote requests.
  Try moving the bike or tapping Rideet One with a finger to wake it up. Check if Rideet One woke up by tapping the Connectivity button in the Dashboard (the "Last Contact" field should then be updated with current time. It may take some seconds.).
  If the Last Contact updates, it means Rideet One has coverage and can now avoid error 5004. Try again within 90 seconds.
• Rideet One is in Ultra Low Power mode.
  Disable Ultra Low Power mode from the app in Settings > Rideet One > General and then move the bike to wake up Rideet One and let it get the new setting. Try again within 90 seconds from moving the bike.
• If none of the previous worked, contact us at support@rideet.com (be sure to write your serial number).

You can download individual trip performance data, even when the trip has multiple sessions. Press the download button in the Multi-Session trip detail page to download data for all the sessions in the trip. It is not possible at the moment to download data from multiple trips.

To put your performance data on your videos you need to use the Dashware software (on Windows).
First, you need to export your performance data (check "Export your Dashware project" section in the Rideet One User Guide here).
Then, you need to open the Dashware project you just exported in the Dashware software and import your video. Once done, you only have to sync your data and your video. You can find tutorials and how-to videos here.

Yes. To use Alexa, download the skill Rideet from the Skill section in the Alexa app.
You can find an introduction to Alexa compatibility here in the Rideet One User Guide.

We are currently implementing Google Assistant in Rideet. It will be available soon.

Each purchase of Rideet One grants one free year of global connectivity.
The free year starts the day you activate your Rideet One and ends 365 days later.
After this time, you can renew the Rideet One subscription through the Rideet app and Apple App Store / Google Play Store.
Head to Settings > Rideet One > Connectivity > Manage subscription and follow the instructions of your smartphone OS.

Prices:

• 4,99€ / 1 month
• 11,99€ / 3 months
• 39,99€ / 12 months

You can cancel your subscription anytime and it will last till the last day of validity.

If you already tried troubleshooting for no connection, it could be that the country you're in is not supporting 2G network anymore. Please check with local operators.

Yes. Rideet TPMS are universal and they work on any motorcycle tyre. Be sure to have enough space on the valves in order to mount the caps. Rideet TPMS size is 24mm x 19mm (height) and total weight is 10g (battery included).

Rideet TPMS measures pressure and temperature of your tyres. It can also alert in case of a quick drop of pressure or if pressure and temperature go over or below a certain treshold chosen by you in the Rideet app.

Yes, you can mount a single unit.

Rideet TPMS are powered by one CR1632 battery each. Expected battery life for standard usage can reach 2 years.

There are few requirements for a clean Rideet TPMS installation:

• Be sure that the valve thread is at least 7-8mm long (before mounting the TPMS). This is required to have enough space to screw TPMS properly.
  In case of shorter valve threads, the antitheft nuts can also be not mounted in order to recover some space for screwing.
• Be sure that Rideet TPMS is intact and doesn't have any collision with moving or fixed parts in the wheel.
  There should be enough clearance (few millimiters) from other components (e.g. brake pads) to allow the wheel to rotate freely without damaging the Rideet TPMS.
• Be sure that Rideet TPMS is properly screwed. You don't need to tighten it too much using mechanical tools on the TPMS itself. If you are using the wrench on the antitheft nuts, ensure that by thightening them too much you dont't partially unscrew the TPMS.

Yes. You can install and use Rideet TPMS on metal valves, even if L-shaped.
In case of L-shaped metal valve please be sure that there is enough space to screw Rideet TPMS. You must always be sure that Rideet TPMS is properly aligned with the valve. In the case of L shaped metal valves, sometimes there is not enough space to screw the TPMS and, if forced, they can be screwed to the valve thread, being disaligned.

Yes. You can install and use Rideet TPMS on rubber valves, since the total weight of each Rideet TPMS (battery included) is only 10g.
Be sure that your rubber valve is in good shape and health. This is very important to avoid potential breaks during riding.

In some occasions, Rideet TPMS could not work properly if gas-filled puncture sealant is used.

You can see pressure and temperature in the Rideet app, in the Rideet TPMS card.

Remember that Rideet TPMS will send the tyre pressure in the following instances:

• Within one minute after the sensor battery is installed.
• When riding speed is over 10km/h for 15s, then every few minutes until the bike stops.
• When, while riding or while parked, the tyre pressure changes instantaneously of a significant amount (e.g. flat tyre).

In every other situation, Rideet TPMS will enter sleep state to save its battery. When Rideet TPMS is in sleep state, it wonʼt send any data.
You can simulate a pressure drop by unscrewing and screwing again the sensor on the tyre valve, in order to get an instant measure before riding.
If Rideet One is installed in your bike, any data sent by Rideet TPMS will be also received by the box and automatically sent to the cloud.
If you don't own a Rideet One, your smartphone (properly set up) must be in proximity of the TPMS during the measures.

First of all, ensure that your smartphone is in proximity of the TPMS.

To receive measures and notifications, the Rideet app must be:

1) open and with screen on

or

2) open in background, but you must grant it permission to work in background in your smartphone settings.
It's also required to grant Rideet app permission to access your position while in background (important: setting must be "Always"). Unfortunately this is a system requirement needed to get the measures directly from the sensors. No position will ever be saved. Check also that the app can send notifications according to the phone system settings.

There is also the chance that the internal battery is empty. If the previous didn't work, try to replace the battery.

Updated measures are shown in the Rideet TPMS card in the "My bike status" carousel (there's the date and hour below the value).
The product is working as intended: notifications are sent only when the value is outside of the acceptable range (set in Settings > Rideet TPMS) or when a significant drop of pressure occurs.

To get measures trough your Rideet One, please be sure that Rideet One and Rideet TPMS are linked to the same bike in the Rideet app.
The measurement logic of Rideet TPMS doesn't change when it is paired with a Rideet One. Rideet TPMS will send measures with the same logic it uses when used standalone: when a new battery is installed, during a riding session or in case of immediate pressure drop.
If Rideet One is offline or in sleep mode, it will be able to receive only measures related to immediate pressure drop (it could take some minutes).

If the previous instructions didn't work, try this.
If the app permissions are set properly, try to unmount the valve cap from the tyre valve, open it and remove the battery.
Then, replace it (if it's empty) and/or install the battery again.
You should get the measure of environment pressure within one minute. After you get it, mount the valve caps again on the tyre valve.