Absolutely! Rideet One / One SE is always connected to the cloud via its integrated GSM connection, so you can access all your bike's data from anywhere in the world through the Rideet app. Whether you're at home, at work, or traveling, you can check your motorcycle's position, receive antitheft alerts, review your trip history, and monitor your bike's status in real-time. The device works independently from your smartphone - you don't need to be near your bike for it to function and send data to your account.

No, you don't need your smartphone with you while riding. Rideet One / One SE is completely autonomous with its own GSM network connection and embedded GPS positioning system. All data is automatically sent to your cloud account in real-time. You can go for a ride, come back home, and immediately see your complete trip details on your smartphone. More importantly, the Accident Recognition System remains fully active even when you don't have your phone with you, sending emergency SMS alerts to your designated contacts if needed. Your smartphone is only required for initial setup, viewing data, and managing settings, not for daily riding.

No, absolutely not. We understand this is a critical concern for all riders, which is why Rideet One / One SE is designed with extremely low power consumption. The device draws less than 5 mA when idle - this means it would take a few months of the bike sitting unused to have any significant impact on a standard motorcycle battery. For additional peace of mind, special power-saving modes are available: Underground Parking Mode (for bikes parked in areas with poor GPS signal) and Ultra Low Power Mode (for extended storage periods). With these features, Rideet One / One SE can stay connected to your bike for even longer periods. However, for extended storage (several months or more), we recommend using a battery maintainer/tender as a best practice for any motorcycle.

No, each Rideet One / One SE device is designed to be installed and configured on a single motorcycle at a time. For multiple motorcycles, you'll need one device for each bike. However, the Rideet app allows you to manage multiple bikes in a single account - you can easily switch between them from the My Garage section. All Rideet One / One SE devices synced to your account will continuously send their data to the cloud, even when that specific bike is not actively selected in the app, so you can monitor all your motorcycles simultaneously from one account.

When movement is detected, Rideet One sends a first notification ("movement detected") within seconds.

Then, after checking GPS coverage, it sends a second notification if the bike is actually being moved.

You can choose the sensitivity level (Low, Medium, High) in Settings > Rideet One > Antitheft.

If the device is in "Ultra Low Power Mode," it may take longer to wake up, depending on the GSM and GPS signal quality.

Error 2001 occurs when Rideet One / One SE cannot detect the Rideet Key. Here's how to resolve it:

1. Check Key Presence:

• Ensure the Rideet Key is near your motorcycle and try again

2. Verify Key is Powered On:

• Press the Key button - if it's ON, the LED will blink 2 times
• To turn ON: Long press (5 seconds) when OFF - LED stays on for ~3 seconds
• To turn OFF: Long press (5 seconds) when ON - LED blinks 5 times

3. Adjust Key Detection Settings:

• Go to Settings > Rideet One / One SE > Security
• Set "Key Distance" to "Far"
• Go to Settings > Rideet One / One SE > General > Rideet Key
• Verify your Key is listed
• Try the operation again

4. Replace Key Battery:

• If still not working, replace the CR2032 battery in the Key
• Note: At very low battery, the LED may still blink but the Key can miss commands

Error 5004 occurs when Rideet One / One SE doesn't respond to our servers and the operation times out. Here are the solutions to try in order:

1. Restart the Device:

• Unplug Rideet One / One SE from the battery (or disconnect the T-tap connector)
• Wait 5 seconds, then plug it back in (alternatively, remove and reinsert the fuse)
• Try the operation again within 90 seconds

2. Check Power Supply:
Ensure Rideet One / One SE is receiving proper 12V power:

• Verify it's connected to the battery or a main 12V cable (not an auxiliary line like turn signals)
• Check that the T-tap is properly connected if you're using it
• Test voltage with a multimeter at the fuse holder - it should read 12V

3. Network Coverage:

• Make sure you're in an area with 2G GSM network coverage
• Move to an open area and try again

4. Wake Up the Device Manually:

• Try moving the bike or gently tapping Rideet One / One SE to wake it up
• Check the "Last Contact" time in the app's Connectivity menu (Dashboard > Connectivity button)
• If it updates to the current time, the device is awake - try the operation again within 90 seconds

5. Check Ultra Low Power Mode:

• Go to Settings > Rideet One / One SE > General
• If "Ultra Low Power Mode" is enabled, disable it
• Move the bike to wake up the device and let it receive the new setting
• Try the operation again within 90 seconds

If none of these solutions work, please contact us at support@rideet.com with your serial number.

You can download individual trip performance data, even when the trip has multiple sessions. Press the download button in the Multi-Session trip detail page to download data for all the sessions in the trip.

It is not possible to download data from multiple trips directly. However, if you want to export all your performance data at once, you can merge multiple trips into a single trip and then download it. Please note that this process may take considerable time depending on the number of trips you want to merge.

If your Rideet One does not record trips, please check:

1. if the sessions are being saved in the last trip instead of as a new trip. This could happen if the garage position is set but it wasn't recognised during last return home.
2. that the device is not installed too close to metallic or electronic parts that could interfere with GPS reception. Rideet logo should be pointing up.

You should also try restarting the device by disconnecting it from power for a few seconds and reconnecting it.

If the problem persists, contact us at support@rideet.com with your serial number so we can check your product data on our systems.

Yes. To use Alexa, download the skill Rideet from the Skill section in the Alexa app.
You can find an introduction to Alexa compatibility here in the Rideet One / One SE User Guide.

Each Rideet One has a built-in SIM card, tightly linked to the unit. It automatically connects to the strongest available 2G network and uses encrypted communication with our servers.
There's no data limit or subscription fee for the user.
Connectivity is completely free and included with every Rideet One / One SE.

No subscription is required. Starting from April 2025, all Rideet One and Rideet One SE units include lifetime connectivity at no additional cost.
If you purchased your Rideet One before April 2025, you may see subscription details in the app according to previous offers. An Upgrade program is available for older devices, which you can purchase from our online store .

Rideet One currently works on 2G (GPRS/EDGE). The 2G network remains available through at least one major carrier in all main markets for the foreseeable future. Most markets will keep at least one carrier supporting 2G for years. If and when it becomes necessary, we will provide appropriate solutions, including upgrade options for current users.

If you already tried troubleshooting for no connection, it could be that the country you're in is not supporting 2G network anymore. Please check with local operators.

Unfortunately, in-app subscriptions are managed automatically by the store systems, so we cannot cancel or refund them manually.
If you wish, we can perform your upgrade now and keep your subscription active until its regular expiration — from that point onward, lifetime connectivity will automatically take over. If you prefer, we can refund your Upgrade order instead and you can repurchase it later.

Notification time depends on GSM signal, GPS lock time, and the device's current power mode. In most cases it's a few seconds or tens of seconds; in rare cases it can take longer due to network latency, just like smartphone notifications.

Yes! Rideet TPMS products are universal and work on any motorcycle, ebike, car, trailer, or in general on every vehicle with a Schrader valve . Make sure you have enough space on the valves to mount the caps.

Rideet TPMS size is:

• Rideet TPMS (standard) : 24mm x 19mm (height) / 10g total weight (battery included)
• Rideet TPMS Pro : 20mm x 17mm (height) / 7.5g total weight (battery included) - 30% smaller and lighter
• Rideet TPMS eBike : 20mm x 17mm (height) / 7.5g total weight (battery included) - 30% smaller and lighter
• Rideet TPMS Trailer : 20mm x 17mm (height) / 7.5g total weight (battery included) - 30% smaller and lighter

Installation requirement:
The valve thread must be at least 7-8mm long (before mounting the TPMS) to have enough space to screw the TPMS properly. If the valve thread is shorter, the anti-theft nuts can be left unmounted to recover some space for screwing.

Rideet TPMS series measures pressure and temperature of your tires (temperature measurement available on TPMS and TPMS Pro models only).

How measurements work:

• Rideet TPMS (standard) : Works as a beacon. Sends measurements automatically when the wheel is spinning (every few minutes while riding). You receive measurements in the Rideet app when they are broadcast.
• Rideet TPMS Pro/eBike/Trailer : Bidirectional communication (pairing) with your smartphone. You can request measurements on-demand anytime via the app, even when parked. During rides, they can also send configurable automatic measurements (according to model).

Alert capabilities:

• Pressure threshold alerts (customizable in app settings)
• Temperature threshold alerts (TPMS and TPMS Pro only)
• Quick leak detection (instant alert for rapid pressure drops)
• Slow leak detection (TPMS Pro and Trailer only)

Additional features:

• TPMS Pro : Race Mode with high-frequency measurements and exportable graphs
• TPMS Pro/eBike/Trailer : Apple Watch compatibility

Yes, you can mount a single unit.

All Rideet TPMS products use a replaceable CR1632 coin cell battery (3V lithium). These batteries are widely available at most electronics stores, supermarkets, or online retailers.

Expected battery life:

• Rideet TPMS (standard) : up to 2 years
• Rideet TPMS Pro : up to 1 year
• Rideet TPMS eBike : up to 1 year
• Rideet TPMS Trailer : up to 1 year

Note: Battery life may be reduced if you frequently use Race Mode (TPMS Pro) or request many on-demand measurements (TPMS Pro, eBike, Trailer). The sensor automatically enters sleep mode when not in use to preserve battery life.

Rideet TPMS (standard) is the affordable entry-level model with beacon communication. It sends automatic measurements during rides and monitors both pressure and temperature.

Rideet TPMS Pro is the advanced model with bidirectional communication, enabling on-demand measurements via app or Apple Watch. It features Race Mode for high-frequency data collection and exportable graphs, slow leak detection, and is 30% smaller and lighter.

Rideet TPMS eBike is specifically designed for electric bikes with bidirectional communication for on-demand measurements and Apple Watch support. It monitors pressure only (no temperature) and is 30% smaller and lighter.

Rideet TPMS Trailer is optimized for trailers with bidirectional communication and slow leak detection. It provides on-demand measurements and automatic monitoring during transit. 30% smaller and lighter.

Race Mode is an exclusive feature of Rideet TPMS Pro designed for track days and performance riding.

It captures high-frequency pressure and temperature measurements during your session, records detailed data throughout your ride, and displays graphs in the Rideet app. You can export the data in CSV format for external analysis and tire pressure optimization.

Important: Race Mode increases battery consumption. Remember to disable it after your session to preserve battery life.

Yes. You can install and use any Rideet TPMS product on metal valves, even if L-shaped. Metal valves are actually the best choice for installing Rideet TPMS sensors.

In case of L-shaped metal valves, make sure there is enough space to screw the TPMS properly. You must always ensure that the TPMS is properly aligned with the valve. With L-shaped metal valves, sometimes there isn't enough space to screw the TPMS, and if forced, it may be screwed onto the valve thread misaligned.

Yes. You can install and use any Rideet TPMS product on rubber valves, since the total weight is only 10g (standard TPMS) or 7.5g (Pro/eBike/Trailer models).

Make sure your rubber valve is in good shape and condition. This is very important to avoid potential breaks during riding.

In some cases, Rideet TPMS products may not work properly if gas-filled puncture sealant is used.

Due to the low weight of Rideet TPMS sensors (10g for standard TPMS or 7.5g for Pro/eBike/Trailer models), wheel rebalancing is technically not necessary after installation.

However, we recommend rebalancing your wheels for maximum safety and optimal riding performance, especially at high speeds or for sport riding.

All Rideet TPMS products use a CR1632 battery . Here's how to replace it:

1. Unscrew the TPMS cap from the tire valve
2. Unscrew the cap of the TPMS sensor (twist counterclockwise to open)
3. Remove the old CR1632 battery
4. Insert the new CR1632 battery with correct polarity (+ side facing up)
5. Close the sensor cap by screwing it back on (twist clockwise)
6. Screw the TPMS back onto the tire valve
7. Within one minute, you should receive a measurement in the Rideet app confirming the sensor is working

When to replace the battery:

• When you notice delayed or missing measurements
• When the app indicates low battery (if available)
• Preventively after the expected battery life (2 years for standard TPMS, 1 year for Pro/eBike/Trailer)

Important: Make sure the sensor is properly screwed onto the valve after battery replacement. An incorrectly installed sensor will provide inaccurate readings.

With Rideet TPMS Pro, eBike, and Trailer, you can request tire measurements anytime by simply doing a swipe down gesture on the TPMS page in the Rideet app . The sensor will wake up and send fresh pressure (and temperature, if applicable) readings within seconds, even when your vehicle is parked.

You can also request measurements from the Rideet app on Apple Watch (TPMS Pro & eBike only).

Automatic measurements occur while riding when the wheel is spinning:

• TPMS (standard) : Sends measurements every few minutes while riding (beacon mode)
• TPMS Pro : Sends measurements at customizable frequency while riding
• TPMS Trailer : Sends measurements at fixed frequency during transit

The sensor detects wheel movement and broadcasts measurements automatically.

On-demand measurements (available on TPMS Pro, eBike, and Trailer):

• You can request a fresh reading anytime via the app or Apple Watch
• Works even when the vehicle is parked
• The sensor wakes up specifically to take and send a measurement
• Useful for checking pressure before a ride without needing to move the vehicle

If your sensors show as connected but you're not receiving measurements, follow these steps:

1. Check connection status:

• Ensure the devices are connected to your smartphone - you should see a green indicator dot on the TPMS page in the app

2. Verify app permissions:

• Check that the Rideet app has all required permissions granted, both in the app settings and in your smartphone system settings

3. Check battery level:

• Make sure the sensor battery is charged and functioning properly

4. Restart the sensor:

• Remove the CR1632 battery, wait 5 seconds, reinstall it, wait for the sensors to reconnect to your smartphone (green indicator), then try requesting a measurement again

5. Replace batteries:

• Try installing fresh CR1632 batteries if measurements are still not working

6. Update the app:

• Make sure you have the latest version of the Rideet app installed from your app store

If the problem persists after these steps, contact support@rideet.com with your product model and serial number.

Note: Follow this troubleshooting only if your sensors were previously connected and working at least once, or if this is your first time connecting them.

If your TPMS Pro, eBike, or Trailer sensors are not connecting to the Rideet app:

1. Check Bluetooth is enabled:

• Verify Bluetooth is turned on in your smartphone settings

2. Check app permissions:

• Ensure the Rideet app has Bluetooth and Location permissions (required for Bluetooth Low Energy functionality)

3. Check distance:

• Move closer to your vehicle within 5-10 meters, as Bluetooth range can be affected by obstacles

4. Wake up the sensor:

• Gently move the wheel or vehicle to wake up the sensors

5. Restart Bluetooth and app:

• Turn Bluetooth off and on, then close and reopen the Rideet app

6. Check battery:

• Replace the CR1632 battery if needed, as low battery can cause connection issues

7. Forget and re-pair:

• Remove the sensors from the Rideet app, then also forget them from the Bluetooth section of your smartphone settings, and retry the pairing (registration) process from scratch

If issues persist, contact support@rideet.com with your product model and serial number.

You can see pressure and temperature in the Rideet app, in the Rideet TPMS card.

Remember that Rideet TPMS (standard model) will send tire pressure in the following instances:

• Within one minute after the sensor battery is installed
• When riding speed is over 10km/h for 15 seconds, then every few minutes until the bike stops
• When, while riding or parked, tire pressure changes instantaneously by a significant amount (e.g., flat tire)

In every other situation, Rideet TPMS will enter sleep state to save battery. When in sleep state, it won't send any data.

Tip: You can simulate a pressure drop by unscrewing and screwing again the sensor on the tire valve to get an instant measure before riding.

First, ensure your smartphone is in proximity of the TPMS.

To receive measures and notifications, the Rideet app must be:

1. Open with screen on

OR

2. Open in background with proper permissions:

• Grant background work permission in your smartphone settings
• Grant "Always" location access (required for Bluetooth beacon data, no location data is saved)
• Enable notification permissions in your phone system settings

3. Check battery:

• Try replacing the CR1632 battery if measurements are delayed or missing

Important: Rideet TPMS standard works as a beacon and does not require an active "connection" to your smartphone. It broadcasts measurements automatically when the wheel is spinning.

If you're not receiving measurements:

1. Check app configuration:

• Ensure Bluetooth is enabled and the Rideet app has proper permissions (see previous FAQ)

2. Verify sensor is working:

• Unscrew and screw the sensor back on the valve to trigger a measurement - you should see a reading within one minute

3. Check proximity:

• Keep your smartphone near the bike within 10-15 meters, as beacon signals have limited range

4. Check battery:

• Replace the CR1632 battery if needed

5. Restart smartphone:

• Bluetooth services sometimes need a restart

TPMS standard sensors do not pair like traditional Bluetooth devices - they simply broadcast measurements which the app receives automatically.

Updated measures are shown in the Rideet TPMS card in the "My bike status" carousel (date and time are shown below the value).

The product is working as intended: notifications are sent only when:

• The pressure value is outside your configured thresholds (Settings > Rideet TPMS)
• OR when a significant pressure drop occurs (quick leak detection)

If pressure is within your thresholds, you'll see updated measurements without notification alerts - this is normal behavior.

If you see two dashes (--) instead of pressure measurements:

1. Close and reopen the app:

• Close the Rideet app completely (including from background)
• Reopen the app and check if measurements appear

2. Trigger a measurement:

• If you still don't see measurements, unscrew the sensor from the valve and screw it back on
• Within one minute, you should receive a measurement

3. Follow troubleshooting:

• If measurements still don't appear, follow the troubleshooting steps in the other FAQs

Basic troubleshooting steps for all TPMS models:

1. Replace battery:

• Install a fresh CR1632 battery, as low battery causes connection issues

2. Restart Bluetooth:

• Turn Bluetooth off and on in your smartphone settings

3. Verify permissions:

• Ensure the Rideet app has Bluetooth permission (all models) and "Always" location permission (TPMS standard)

4. Restart sensor:

• Remove battery, wait 5 seconds, reinstall, and try again

5. Update app:

• Install the latest Rideet app version from your app store

6. Check distance:

• Stay within 10-15 meters of the vehicle without obstacles

7. Restart smartphone:

• A phone restart often resolves Bluetooth issues

If issues persist, contact support@rideet.com with your product model and serial number.

If your TPMS sensor displays 0.0 bar pressure reading, the most common cause is improper installation.

Solution:

1. Unscrew the TPMS from the tire valve
2. Check that both valve and TPMS threads are clean
3. Screw the TPMS back firmly onto the valve - hand-tighten securely but don't over-tighten with tools
4. Within one minute, you should receive a correct pressure reading

Why this happens:
If the TPMS isn't screwed on properly, it cannot measure tire pressure because there's no proper seal between sensor and valve. The sensor will then show 0.0 bar (atmospheric pressure).

Important: Always ensure the sensor is properly screwed onto the valve after installation or battery replacement.

If the problem persists after ensuring proper installation, contact support@rideet.com.

If you're getting inaccurate or inconsistent readings, follow this procedure:

1. Swap the sensors:

• Remove both TPMS caps and swap them between tires to identify if a specific sensor is faulty or if it's a tire/valve issue

2. Check installation:

• Ensure the TPMS is firmly screwed onto the valve, as incorrect tightening falsifies readings

3. Reset the sensor:

• Remove the battery, wait 5 seconds, reinstall, and test again

4. Check valve condition:

• Ensure the valve isn't damaged or leaking by testing with a traditional pressure gauge

5. Consider temperature effects:

• Tire pressure naturally increases 0.2-0.4 bar (up to 20%) when hot - this is normal behavior

6. Check for external factors:

• Gas-filled puncture sealants or valve extensions can affect readings

If problems persist, contact support@rideet.com with your sensor swap test findings, product model, serial number, and example readings.